/* ================================================================== */
/* Dialer surfaces — agent dialer + branch dialer floor.                */
/* Scoped under .dialer-shell so it doesn't bleed into other pages.     */
/* ================================================================== */

.dialer-shell {
  display: flex;
  flex-direction: column;
  gap: 16px;
  padding: 20px 24px 32px;
}

.dialer-shell * { box-sizing: border-box; }

/* ── KPI strip ────────────────────────────────────────────────────── */
.dialer-kpis {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 12px;
}
.dialer-kpi {
  background: var(--surface-2, #0f1a30);
  border: 1px solid var(--border, rgba(255,255,255,.08));
  border-radius: 14px;
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.dialer-kpi-label {
  font-size: 11px;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--text-muted, #8aa0c0);
  font-weight: 600;
}
.dialer-kpi-value {
  font-size: 28px;
  font-weight: 700;
  color: var(--text, #e6edfa);
  line-height: 1.1;
}
.dialer-kpi-sub {
  font-size: 11px;
  color: var(--text-muted, #8aa0c0);
}
.dialer-kpi.is-hero .dialer-kpi-value { font-size: 36px; }
.dialer-kpi.is-urgent { border-color: rgba(255,98,118,.45); }
.dialer-kpi.is-urgent .dialer-kpi-value { color: #ff8896; }
.dialer-kpi.is-good { border-color: rgba(96,220,160,.45); }
.dialer-kpi.is-good .dialer-kpi-value { color: #74e3a9; }

/* ── Bloomberg 3-pane layout for Agent Dialer ─────────────────────── */
.dialer-3pane {
  display: grid;
  grid-template-columns: 280px minmax(0,1fr) 340px;
  gap: 14px;
  align-items: start;
}
@media (max-width: 1180px) {
  .dialer-3pane { grid-template-columns: 240px minmax(0,1fr) 320px; }
}
@media (max-width: 980px) {
  .dialer-3pane { grid-template-columns: 1fr; }
}

.dialer-pane {
  background: var(--surface-2, #0f1a30);
  border: 1px solid var(--border, rgba(255,255,255,.08));
  border-radius: 14px;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-height: 320px;
}
.dialer-pane-title {
  font-size: 11px;
  letter-spacing: .14em;
  text-transform: uppercase;
  font-weight: 700;
  color: var(--text-muted, #8aa0c0);
  margin-bottom: 4px;
}

/* ── Queue list ──────────────────────────────────────────────────── */
.dialer-queue-list { display: flex; flex-direction: column; gap: 4px; max-height: 60vh; overflow: auto; }
.dialer-queue-row {
  padding: 10px 12px;
  border-radius: 10px;
  background: rgba(255,255,255,.02);
  border-left: 3px solid transparent;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  gap: 3px;
  transition: background .12s ease;
}
.dialer-queue-row:hover { background: rgba(255,255,255,.05); }
.dialer-queue-row.is-active { background: rgba(96,158,255,.14); border-left-color: #9ec1ff; }
.dialer-queue-row.is-overdue { border-left-color: #ff6276; }
.dialer-queue-row.is-due-now { border-left-color: #f6c14b; }
.dialer-queue-row.is-new { border-left-color: #74e3a9; }
.dialer-queue-row-name { font-weight: 600; font-size: 13px; color: var(--text, #e6edfa); }
.dialer-queue-row-meta { font-size: 11px; color: var(--text-muted, #8aa0c0); display: flex; gap: 8px; flex-wrap: wrap; }
.dialer-queue-row-pill {
  font-size: 10px;
  letter-spacing: .08em;
  text-transform: uppercase;
  padding: 1px 6px;
  border-radius: 999px;
  background: rgba(255,255,255,.07);
}

/* ── Active lead card (centre pane) ──────────────────────────────── */
.dialer-active {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.dialer-active-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
}
.dialer-active-name {
  font-size: 24px;
  font-weight: 700;
  color: var(--text, #e6edfa);
  line-height: 1.1;
}
.dialer-active-sub {
  font-size: 12px;
  color: var(--text-muted, #8aa0c0);
  margin-top: 3px;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}
.dialer-active-phone {
  font-size: 18px;
  font-family: ui-monospace, Menlo, Consolas, monospace;
  font-weight: 700;
  color: #9ec1ff;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-top: 2px;
}
.dialer-active-popia {
  font-size: 11px;
  letter-spacing: .08em;
  text-transform: uppercase;
  padding: 4px 10px;
  border-radius: 999px;
  font-weight: 600;
}
.dialer-active-popia.is-confirmed { background: rgba(96,220,160,.18); color: #74e3a9; }
.dialer-active-popia.is-pending { background: rgba(246,193,75,.18); color: #f6c14b; }
.dialer-active-popia.is-refused { background: rgba(255,98,118,.18); color: #ff8896; }

.dialer-active-comms {
  background: rgba(255,255,255,.03);
  border-radius: 12px;
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 220px;
  overflow: auto;
}
.dialer-comm-row {
  font-size: 12px;
  border-left: 2px solid rgba(255,255,255,.08);
  padding-left: 10px;
}
.dialer-comm-when { color: var(--text-muted, #8aa0c0); font-size: 10px; letter-spacing: .06em; }
.dialer-comm-outcome { color: var(--text, #e6edfa); font-weight: 600; }
.dialer-comm-notes { color: var(--text-muted, #8aa0c0); white-space: pre-wrap; margin-top: 2px; }

/* ── Outcome buttons + follow-up presets (right pane) ────────────── */
.dialer-outcome-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
}
.dialer-outcome-btn {
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 10px;
  padding: 10px 10px;
  background: rgba(255,255,255,.03);
  color: var(--text, #e6edfa);
  font-weight: 600;
  font-size: 13px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 2px;
  cursor: pointer;
  transition: transform .08s ease, background .12s ease;
}
.dialer-outcome-btn:hover { background: rgba(255,255,255,.06); }
.dialer-outcome-btn.is-selected { background: rgba(96,158,255,.22); border-color: #9ec1ff; }
.dialer-outcome-btn[data-tone="positive"] { border-color: rgba(96,220,160,.4); }
.dialer-outcome-btn[data-tone="positive"].is-selected { background: rgba(96,220,160,.22); }
.dialer-outcome-btn[data-tone="success"] { border-color: rgba(96,220,160,.6); color: #74e3a9; }
.dialer-outcome-btn[data-tone="amber"]  { border-color: rgba(246,193,75,.4); }
.dialer-outcome-btn[data-tone="danger"] { border-color: rgba(255,98,118,.5); color: #ff8896; }
.dialer-outcome-btn[data-tone="soft"]   { color: var(--text-muted, #8aa0c0); }
.dialer-outcome-btn-key {
  font-size: 9px;
  letter-spacing: .1em;
  opacity: .55;
}

.dialer-followup-presets {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.dialer-preset {
  background: rgba(255,255,255,.04);
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 12px;
  color: var(--text, #e6edfa);
  cursor: pointer;
}
.dialer-preset:hover { background: rgba(255,255,255,.08); }
.dialer-preset.is-selected { background: rgba(246,193,75,.18); border-color: rgba(246,193,75,.5); }

.dialer-followup-row {
  display: flex;
  gap: 6px;
}
.dialer-followup-row input {
  flex: 1;
  background: rgba(0,0,0,.25);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 8px;
  padding: 8px 10px;
  color: var(--text, #e6edfa);
  font-size: 13px;
}

.dialer-notes {
  background: rgba(0,0,0,.25);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 10px;
  padding: 10px 12px;
  color: var(--text, #e6edfa);
  font-size: 13px;
  min-height: 84px;
  resize: vertical;
  width: 100%;
}

.dialer-save-row {
  display: flex;
  gap: 8px;
  margin-top: 6px;
}
.dialer-save-btn {
  flex: 1;
  background: linear-gradient(135deg, #5a7dff, #3454e0);
  color: #fff;
  border: none;
  border-radius: 10px;
  padding: 12px 14px;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
}
.dialer-save-btn:disabled { opacity: .55; cursor: not-allowed; }
.dialer-skip-btn {
  background: transparent;
  color: var(--text-muted, #8aa0c0);
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 10px;
  padding: 12px 14px;
  font-size: 13px;
  cursor: pointer;
}

/* ── Quick-Add capture modal ─────────────────────────────────────── */
.dialer-modal-overlay {
  position: fixed; inset: 0;
  background: rgba(5,10,20,.62);
  display: flex; align-items: center; justify-content: center;
  z-index: 1000;
}
.dialer-modal {
  background: var(--surface-2, #0f1a30);
  border: 1px solid var(--border, rgba(255,255,255,.08));
  border-radius: 16px;
  padding: 22px 24px;
  width: min(540px, 92vw);
  max-height: 92vh;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.dialer-modal h3 { margin: 0; font-size: 18px; }
.dialer-modal label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--text-muted, #8aa0c0); }
.dialer-modal input,
.dialer-modal select,
.dialer-modal textarea {
  background: rgba(0,0,0,.28);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 8px;
  padding: 9px 10px;
  color: var(--text, #e6edfa);
  font-size: 13px;
  font-family: inherit;
}
.dialer-modal-actions { display: flex; gap: 8px; justify-content: flex-end; }
.dialer-modal .primary {
  background: linear-gradient(135deg, #5a7dff, #3454e0);
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 10px 18px;
  font-weight: 700;
  cursor: pointer;
}
.dialer-modal .ghost {
  background: transparent;
  color: var(--text-muted, #8aa0c0);
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 8px;
  padding: 10px 14px;
  cursor: pointer;
}
.dialer-modal .field-error { color: #ff8896; font-size: 11px; }

/* ── Branch Dialer Floor specifics ───────────────────────────────── */
.dialer-floor-grid {
  display: grid;
  grid-template-columns: 240px minmax(0,1fr) 320px;
  gap: 14px;
}
@media (max-width: 1180px) {
  .dialer-floor-grid { grid-template-columns: 220px 1fr; }
  .dialer-floor-grid .dialer-floor-right { grid-column: 1 / -1; }
}
@media (max-width: 760px) {
  .dialer-floor-grid { grid-template-columns: 1fr; }
}

.dialer-action-rail .dialer-action-item {
  background: rgba(255,255,255,.03);
  border-left: 3px solid #9ec1ff;
  border-radius: 10px;
  padding: 10px 12px;
  margin-bottom: 8px;
  cursor: pointer;
}
.dialer-action-rail .dialer-action-item.is-urgent { border-left-color: #ff6276; }
.dialer-action-rail .dialer-action-item-count {
  font-size: 22px; font-weight: 700; line-height: 1; color: var(--text, #e6edfa);
}
.dialer-action-rail .dialer-action-item-label {
  font-size: 11px; letter-spacing: .08em; text-transform: uppercase;
  color: var(--text-muted, #8aa0c0); margin-top: 4px;
}

.dialer-agent-strip {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 10px;
}
.dialer-agent-tile {
  background: rgba(255,255,255,.03);
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 12px;
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-height: 110px;
}
.dialer-agent-tile-head {
  display: flex; justify-content: space-between; align-items: center;
}
.dialer-agent-name { font-weight: 700; color: var(--text, #e6edfa); font-size: 13px; }
.dialer-agent-state {
  font-size: 10px; letter-spacing: .1em; text-transform: uppercase; padding: 2px 8px; border-radius: 999px;
  background: rgba(255,255,255,.06); color: var(--text-muted, #8aa0c0);
}
.dialer-agent-state[data-state="ON_CALL"] { background: rgba(96,220,160,.18); color: #74e3a9; }
.dialer-agent-state[data-state="AVAILABLE"] { background: rgba(96,158,255,.18); color: #9ec1ff; }
.dialer-agent-state[data-state="WRAP"] { background: rgba(246,193,75,.18); color: #f6c14b; }
.dialer-agent-state[data-state="BREAK"] { background: rgba(255,98,118,.14); color: #ff8896; }
.dialer-agent-state[data-state="OFFLINE"] { background: rgba(255,255,255,.04); color: var(--text-muted, #8aa0c0); }
.dialer-agent-stats {
  display: flex; gap: 12px; font-size: 11px; color: var(--text-muted, #8aa0c0);
}
.dialer-agent-stats strong { color: var(--text, #e6edfa); font-weight: 700; }

.dialer-platform-mix {
  display: flex; flex-direction: column; gap: 8px;
}
.dialer-platform-row {
  display: grid; grid-template-columns: 90px 1fr auto auto; gap: 10px; align-items: center;
  font-size: 12px;
}
.dialer-platform-bar {
  height: 8px; background: rgba(255,255,255,.06); border-radius: 999px; overflow: hidden;
}
.dialer-platform-bar > span { display: block; height: 100%; background: linear-gradient(90deg,#5a7dff,#74e3a9); }

.dialer-unallocated-list { max-height: 360px; overflow: auto; display: flex; flex-direction: column; gap: 4px; }
.dialer-unallocated-row {
  background: rgba(255,255,255,.03);
  border-radius: 8px;
  padding: 8px 10px;
  display: grid;
  grid-template-columns: 24px 1fr auto;
  gap: 8px;
  align-items: center;
  font-size: 12px;
}
.dialer-unallocated-row input[type="checkbox"] { accent-color: #5a7dff; }

.dialer-toolbar {
  display: flex; gap: 8px; flex-wrap: wrap;
}
.dialer-toolbar button {
  background: rgba(255,255,255,.06);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 8px;
  padding: 8px 14px;
  color: var(--text, #e6edfa);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
}
.dialer-toolbar button.is-primary {
  background: linear-gradient(135deg,#5a7dff,#3454e0);
  border-color: transparent;
}

.dialer-empty {
  text-align: center;
  padding: 40px 12px;
  color: var(--text-muted, #8aa0c0);
  font-size: 13px;
}

.dialer-toast {
  position: fixed; bottom: 24px; right: 24px;
  background: var(--surface-2, #0f1a30);
  border: 1px solid var(--border, rgba(255,255,255,.12));
  color: var(--text, #e6edfa);
  padding: 12px 18px;
  border-radius: 10px;
  z-index: 1100;
  font-size: 13px;
  box-shadow: 0 10px 28px rgba(0,0,0,.32);
}
.dialer-toast.is-success { border-color: rgba(96,220,160,.55); }
.dialer-toast.is-error { border-color: rgba(255,98,118,.55); }

/* ── Centre stack (wraps active + compliance + phones + history) ──── */
.dialer-center-stack {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

/* ── Compliance panel ──────────────────────────────────────────────── */
.dialer-compliance,
.dialer-phone-picker,
.dialer-dial-history,
.dialer-itc-section {
  background: var(--surface-2, #0f1a30);
  border: 1px solid var(--border, rgba(255,255,255,.08));
  border-radius: 14px;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.dialer-compliance-title {
  font-size: 11px;
  letter-spacing: .14em;
  text-transform: uppercase;
  font-weight: 700;
  color: var(--text-muted, #8aa0c0);
  margin-bottom: 2px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.dialer-compliance-loading {
  font-size: 12px;
  color: var(--text-muted, #8aa0c0);
  padding: 8px 0;
}

.dc-row {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--text, #e6edfa);
  padding: 4px 0;
}
.dc-row.is-blocked { color: #ff8896; }
.dc-icon { font-size: 13px; flex-shrink: 0; width: 18px; text-align: center; }
.dc-icon.dc-ok { color: #74e3a9; }
.dc-icon.dc-bad { color: #ff8896; }
.dc-label { flex: 1; }
.dc-badge {
  font-size: 9px;
  letter-spacing: .1em;
  text-transform: uppercase;
  padding: 2px 8px;
  border-radius: 999px;
  font-weight: 700;
}
.dc-badge.dc-ok { background: rgba(96,220,160,.18); color: #74e3a9; }
.dc-badge.dc-bad { background: rgba(255,98,118,.18); color: #ff8896; }
.dc-divider {
  border-top: 1px solid rgba(255,255,255,.06);
  margin: 4px 0;
}
.dc-section-label {
  font-size: 10px;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--text-muted, #8aa0c0);
  opacity: .65;
}
.dc-error {
  font-size: 11px;
  color: #ff8896;
  margin-top: 4px;
  padding: 6px 8px;
  border-radius: 8px;
  background: rgba(255,98,118,.08);
}

.dc-action {
  background: rgba(90,125,255,.18);
  color: #9ec1ff;
  border: 1px solid rgba(90,125,255,.3);
  border-radius: 8px;
  padding: 4px 12px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
}
.dc-action:hover { background: rgba(90,125,255,.28); }
.dc-action:disabled { opacity: .5; cursor: not-allowed; }
.dc-action.dc-small {
  padding: 3px 8px;
  font-size: 10px;
  background: rgba(255,255,255,.06);
  border-color: rgba(255,255,255,.1);
  color: var(--text-muted, #8aa0c0);
}

/* ── Phone picker ──────────────────────────────────────────────────── */
.dc-phone-row {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 0;
  border-bottom: 1px solid rgba(255,255,255,.04);
}
.dc-phone-row:last-of-type { border-bottom: none; }
.dc-phone-num {
  font-family: ui-monospace, Menlo, Consolas, monospace;
  font-size: 14px;
  font-weight: 600;
  color: #9ec1ff;
  flex: 1;
}
.dc-phone-label {
  font-size: 10px;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-muted, #8aa0c0);
  background: rgba(255,255,255,.06);
  padding: 2px 6px;
  border-radius: 999px;
}
.dc-dial-btn {
  background: linear-gradient(135deg, #22c55e, #16a34a);
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 6px 16px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
}
.dc-dial-btn:disabled { opacity: .45; cursor: not-allowed; background: rgba(255,255,255,.08); color: var(--text-muted); }

.dc-add-phone {
  display: flex;
  gap: 6px;
  align-items: center;
  flex-wrap: wrap;
  margin-top: 6px;
}
.dc-phone-input {
  flex: 1;
  min-width: 120px;
  background: rgba(0,0,0,.25);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 8px;
  padding: 6px 8px;
  color: var(--text, #e6edfa);
  font-size: 13px;
  font-family: ui-monospace, Menlo, Consolas, monospace;
}
.dc-phone-select {
  background: rgba(0,0,0,.25);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 8px;
  padding: 6px 8px;
  color: var(--text, #e6edfa);
  font-size: 12px;
}

/* ── Call history rows ─────────────────────────────────────────────── */
.dc-history-row {
  padding: 8px 0;
  border-bottom: 1px solid rgba(255,255,255,.04);
}
.dc-history-row:last-child { border-bottom: none; }
.dc-history-meta {
  font-size: 12px;
  color: var(--text-muted, #8aa0c0);
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}
.dc-history-meta strong { color: var(--text, #e6edfa); }